- What services does VisualForge Creative LLC offer?
We primarily offer Video Editing, Graphic Design, and Consulting Services, including video editing, visual content creation, promotional material design, and project creative consulting.
- What does the video editing service include?
Video editing services can provide material organization, video editing, clip adjustment, subtitle addition, basic image processing, pacing optimization, and other agreed-upon video editing services based on specific project needs.
Specific service details are subject to the service description purchased by the client.
- What does the graphic design service include?
Graphic design services can be used for corporate promotion, marketing campaigns, social media, and other legitimate commercial scenarios, providing corresponding visual content creation based on the client’s specific needs.
- Do you offer consulting services?
Yes. We offer Consulting Services, providing consulting support on project content, creative direction, visual presentation, and project planning.
- How do I purchase services?
You can browse the service items on the website, select the service that meets your needs, and complete your order and payment. If your project has specific requirements, you can contact us for consultation before purchasing.
- Is the service fee a one-time charge?
Yes.
Unless otherwise stated on the service page, our services are sold and charged on a one-time basis.
Subscription fees or automatic renewals will not be automatically incurred after purchasing a service.
- When will the service start after successful payment?
After successful payment, we will arrange services according to the order details and project requirements.
If the client needs to provide videos, images, text, or other project materials, we may begin work after receiving the necessary materials.
- What materials do clients need to provide?
Depending on the service type, you may need to provide:
Video or image materials;
Text and copywriting content;
Brand information;
Logo and related visual materials;
Project requirements;
Reference content;
Other project-related information.
- Can I provide my own materials?
Yes.
Clients can provide us with relevant images, videos, audio, text, logos, or other materials as needed for the project. Clients need to ensure that the materials they provide have legal usage rights.
- Who owns the intellectual property rights to the project deliverables?
For customized project deliverables for which the client has paid in full, unless otherwise agreed on the order page or in writing by both parties, the corresponding usage rights and transferable intellectual property rights of the customized content finally delivered and clearly defined as project deliverables belong to the client.
However, our original templates, working methods, pre-existing materials, and third-party licensed content are not automatically transferred upon project delivery.
- Can the project deliverables be used for commercial purposes?
Generally, yes.
Clients can legally use the project deliverables that have been paid for and delivered for website, advertising, social media, corporate promotion, and other commercial purposes.
If the project includes third-party licensed materials, the relevant third-party licensing terms must be complied with.
- Can I request modifications to the project?
If the purchased service includes modifications, we will provide modifications according to the service scope of the corresponding order.
If the modifications significantly exceed the scope of the original order, they may need to be processed as an additional service and may incur additional charges.
- What if the client doesn’t provide the materials on time?
If the project requires materials, text, or other necessary information from the client, and the client fails to provide them on time, the project start or delivery time may be postponed accordingly.
- Can I cancel my order?
Whether cancellation is possible and the related fees will be handled will depend on the order status, whether the service has started, and the applicable cancellation or refund policy.
We recommend contacting us as early as possible before the service begins.
- What if I have any questions about the service?
If you have any questions about your order or the service, please contact us promptly.
We will investigate the specific situation and provide a corresponding solution based on the order details and applicable policies.
- Will you publicly disclose client project materials?
We will not use client-provided project materials for public promotional purposes unrelated to their services without the client’s authorization.
The materials submitted by the client are primarily used to complete the purchased services.
- What should I be aware of regarding the materials provided by the client?
Clients must ensure that the images, videos, music, text, trademarks, and other materials they provide do not infringe upon the copyrights, trademark rights, privacy rights, or other legal rights of any third party.
- Can I request the creation of illegal or infringing content?
No.
We do not accept the use of our services to create illegal content, content that infringes upon third-party intellectual property rights, fraudulent content, or other content that violates applicable laws and regulations.
- Can I resell your services?
Without the written permission of VisualForge Creative LLC, clients may not resell or impersonate the services we provide as their own.
However, clients may use project deliverables that have been paid for and delivered, subject to applicable usage conditions.