- Cancellation and Refund
VisualForge Creative LLC is committed to providing clients with a clear and transparent service experience.
Since we offer digital services such as Video Editing, Graphic Design, and Consulting Services, orders do not involve the “opening” of traditional physical goods.
However, even if the service has started, clients can still contact us to request cancellation or a refund if they meet the conditions of this policy.
- Refund Request Time
Clients can contact us to submit a cancellation or refund request within 30 days of order payment.
If the service has not yet started, we can usually process cancellations and refunds on a case-by-case basis.
If the service has started, we will assess the refund amount based on the completed work, project progress, and specific order details.
- Can I request a refund if the service has started?
Yes, you can.
Even if the client has provided project materials, the service has started, or partial project deliverables have been received, you can still contact us to request a refund.
Since the service may have incurred actual work costs, refunds after service commencement may be processed based on the completed work.
- Can I get a refund for submitted or “opened” services?
Yes, you can.
For digital services, there is no issue of opening physical goods. The fact that the client has submitted materials, viewed project content, or the service has begun does not automatically disqualify the client from requesting a refund.
However, if the relevant service has been completed, or all project deliverables have been delivered, the refund request will be reviewed based on the specific order and the completed service content.
- Refunds after service completion
If the agreed-upon service has been fully completed and delivered, the client can still contact us to report any issues.
If there are significant differences between the delivered deliverables and the service content confirmed by both parties, we will provide a reasonable solution based on the specific circumstances, including necessary modifications, reprocessing, or other appropriate arrangements.
- Quality issues
If we fail to provide the service content clearly agreed upon in the order, the client can contact us promptly.
After confirming the issue is related to service quality or content, we will provide the following solutions based on the actual situation:
Reasonable modifications;
Reprocessing;
Partial refund;
Full refund;
Other mutually agreed solutions.
- Cancellation for Non-Quality Reasons
If a customer requests cancellation due to personal reasons, changes in project plans, or other reasons not related to service quality, whether a refund is possible and the refund amount will be determined based on the current status of the order, the amount of work completed, and the actual service provided.
Cancellation is usually easier if the service has not yet started.
- Refund Processing Time
Once a refund request is approved, we typically process the refund within 3–5 business days.
Refunds are usually returned to the customer’s original payment method.
Actual arrival time may be affected by processing times from banks, credit card institutions, or third-party payment service providers.
- Return Address
Since VisualForge Creative LLC provides digital services, there are no physical goods to return; therefore, no physical goods need to be shipped back.
If you need to apply for cancellation, a refund, or confirm specific processing methods, please contact us first for relevant processing information.
Return/Refund Contact Address: Please contact us through the official contact information published on our website for the latest refund processing information and relevant contact address.
Do not send any documents, equipment, or other items to any address other than the designated address without our confirmation.
- Required Information for Refund Request
To facilitate our processing of your request, please provide the following information if possible:
Order information;
Service name;
Order date;
Contact email address;
Reason for refund;
Relevant project information or explanation of the issue.
We may request other necessary information depending on the specific circumstances.
- One-Time Sales Notice
VisualForge Creative LLC’s services operate on a one-time sales and one-time payment model.
Customers purchase services specified in a particular order; these are not automatically renewing subscriptions.
Refunds are only processed for orders that comply with this policy and applicable laws and do not automatically qualify for refunds on subsequent orders.
- Contact Us
If you need to cancel a service, request a refund, or have any questions about service delivery, please contact us promptly.
Address: 745 Peppermint Way, Prescott, AZ 86305
Email: [email protected]
[email protected]
We will carefully process every cancellation or refund request based on the order details and applicable policies.