Service Types: Video Editing · Graphic Design · Consulting Services
- Service Delivery Method
VisualForge Creative LLC provides digital creative and consulting services, and does not involve the warehousing, packaging, or traditional courier transportation of physical goods.
After a client purchases a service and completes payment, we primarily deliver the service deliverables via email, online communication, and digital file transfer.
Therefore, this website does not handle courier shipping costs or physical package delivery for physical goods.
- Order Processing Time
After a client completes an order and makes payment, we typically confirm the order and service requirements within 1–2 business days.
If the project requires the client to provide videos, images, text, logos, or other materials, we will arrange the service after receiving the necessary materials to complete the project.
- Service Start Time
Generally, the service will begin when the following conditions are met:
Successful order payment;
Service project confirmation;
Client provides the necessary materials to complete the project;
Both parties confirm the relevant project requirements.
If the client fails to provide the necessary materials in a timely manner, the service start time may be delayed accordingly.
- Service Delivery Time
Completion times may vary depending on the service:
Video Editing: Typically 3–7 business days;
Graphic Design: Typically 2–5 business days;
Consulting Services: Typically arranged within 1–3 business days after order confirmation.
The above times are general estimates. Actual delivery times may vary depending on project complexity, completeness of documentation, revision requirements, and the agreed-upon project schedule.
- Digital Deliverables
Completed project deliverables are typically provided electronically, such as:
Email; Online file transfer; Other mutually agreed-upon digital delivery methods.
Clients should ensure that the email address and contact information they provide are accurate and valid so that we can smoothly send service-related information and project deliverables.
- Delays
The actual completion time may be extended if the project delivery time is affected by the following factors:
The client fails to provide project materials in a timely manner;
The client changes project requirements midway;
The project scope changes;
Additional modifications are required;
Service interruptions occur on third-party platforms or software;
Technical or other force majeure events beyond our reasonable control.
If a significant delay is anticipated, we will communicate with the client as promptly as possible.
- Service Delivery Completion
The service is considered complete when the agreed project deliverables have been sent to the client via a digital method confirmed by both parties.
If the client finds significant discrepancies between the delivered deliverables and the confirmed service content, they should contact us immediately so we can understand and address the issue.
- Physical Shipping Information
Since VisualForge Creative LLC sells digital services,
This service does not include physical goods delivery, nor does it use physical logistics companies such as UPS, FedEx, DHL, or USPS for regular order shipping.
If a specific project requires an alternative delivery method, we will confirm with the client before the service begins.
We will do our best to deliver digital services to our customers in a timely manner, in accordance with the confirmed service scope and schedule.