VisualForge Creative LLC (hereinafter referred to as “we” or “the Company”) values your privacy and is committed to handling the information you provide when using our website and purchasing Video Editing, Graphic Design, and Consulting Services in a reasonable and transparent manner.
This Privacy Policy explains what information we may collect, how we use that information, and how we protect your personal information.
- Information We Collect
When you browse the website, submit inquiries, purchase services, or contact us, we may collect the following information:
Contact Information
Including your name, email address, phone number, and other contact methods you actively provide.
Project Information
If you purchase or consult our services, we may collect project descriptions, service requests, documents, materials, references, and other project-related information you provide.
Transaction Information
When you purchase services, we may record order information, the services purchased, transaction amount, order time, and transaction status.
We will not collect personal information unrelated to the service for unnecessary purposes.
Website Usage Information
When you visit our website, the system may automatically collect certain technical and usage information, such as:
IP Address
Browser Type
Device Type
Operating System
Page Access History
Website Access Time
Website Usage
This information is primarily used to maintain the normal operation of the website, improve the website experience, and analyze website usage.
- How We Use Your Information
We may use the information we collect for the following purposes:
Processing your service orders;
Providing video editing, graphic design, and consulting services;
Communicating with you about project needs and service arrangements;
Responding to your inquiries and customer service requests;
Sending important notifications related to orders or services;
Processing payments and related transactions;
Improving website and service quality;
Preventing fraud, abuse, and unauthorized activities;
Complying with applicable laws and regulations.
We will not sell your personal information to third parties.
- Project Documents and Client Materials
If you submit videos, images, text, brand materials, or other project documents to us, this content will only be used to provide the services you have purchased or consulted.
We will process the relevant materials according to project needs and take reasonable measures to protect the information submitted by clients.
Unless authorized by you or required by law, we will not use your project materials for public promotional purposes unrelated to your services.
- Payment Information
When you purchase services through the website, payment may be processed by a third-party payment processing institution.
To protect payment information, we do not store complete payment credentials such as complete bank card numbers or security codes in our own systems.
The processing of payment information will comply with the privacy policies and security requirements of the relevant payment service providers.
- Information Sharing
Where necessary to provide the website and services, we may share limited information with third parties providing related services, such as:
Payment processing service providers;
Website hosting and technology service providers;
Website analytics and infrastructure service providers;
Legal or regulatory bodies.
We will only share information to the extent necessary to provide related services, fulfill legal obligations, or protect our legitimate rights.
We will not sell or rent your personal information.
- Cookies
Our website may use cookies and similar technologies to help the website function properly, remember user preferences, analyze website usage, and improve the website experience.
You can manage or delete cookies through your browser settings. Some website functions may not work properly after certain cookies are disabled.
- Information Security
We take reasonable administrative, technical, and organizational measures to reduce the risk of unauthorized access, use, modification, or disclosure of personal information.
However, no method of internet transmission or electronic storage can guarantee absolute security, therefore we cannot guarantee that information will not be affected by risks in all circumstances.
- Information Retention
We will retain relevant information for the period necessary to provide services, process transactions, resolve disputes, fulfill contractual obligations, and comply with laws and regulations.
When relevant information no longer has a reasonable business or legal purpose, we will delete, anonymize, or securely process it in accordance with applicable requirements.
- Third-Party Websites
Our website may contain links to third-party websites or services.
Third-party websites have their own independent privacy policies and data processing practices. VisualForge Creative LLC is not responsible for the privacy policies or information processing practices of third-party websites.
We recommend that you review the applicable privacy policies of third-party websites when visiting them.
- Children’s Privacy
Our services are primarily aimed at adults and corporate clients.
We will not knowingly collect unnecessary personal information from minors. If you believe a minor has provided us with personal information, please contact us promptly so we can take appropriate action.
- Your Privacy Rights
Depending on applicable laws in your region, you may have some or all of the following rights:
To inquire about the personal information we hold;
To request correction of inaccurate information;
To request the deletion of personal information;
To request restriction on the processing of certain personal information;
To object to the processing of specific information;
To request a copy of your personal information;
To withdraw your previously provided consent (where applicable).
If you wish to exercise any of these privacy rights, you can submit a request to us using the contact information provided.
We may need to verify your identity to ensure that the information request comes from the person who provided the information or a legally authorized person.
- US Users
If you are located in the United States, your state’s privacy laws may grant you additional data privacy rights.
Where applicable, you can contact us to understand the categories of personal information we collect, the purposes for which it is used, and how that information is processed, and to request access, correction, or deletion in accordance with applicable laws.
VisualForge Creative LLC does not primarily engage in the sale of consumer personal information.
- Privacy Policy Updates
We may update this Privacy Policy based on business changes, website feature adjustments, or changes in applicable laws and regulations.
The updated policy will be posted on this page and will reflect the latest version by updating the “Effective Date”.
- Contact Us
If you have any questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us using the contact information published on the website.
Email: [email protected]/[email protected]
We value our customers’ privacy and will continue to take reasonable measures to protect the information you provide during your use of our website and services.